All our maintenance contracts, support and technical support services are handled through a single-point-of-contact utilising the comprehensive range of skills and resources within our dedicated 24/7 technical assistance centre.
This centre manages all incidents to ensure that they are dealt with in the most efficient and time effective manner. Our multi-vendor approach is delivered through a wide range of experienced field engineers allowing our customers access to a more responsive, effective, efficient support solution to our customers.
Our Services include:
> UK, Ireland and mainland Europe coverage
> A single point of contact for all related incidents
> Networking devices & server support
> Guaranteed responses and fixes within defined service level agreement
> Access to 48 spares locations
> A vast network of skilled and accredited field based engineers backed up by specialist consultants
> 24/7 Service Desk and call logging facility
> Service delivery management
> Remote and onsite trouble shooting services
mmXcellence has invested heavily in the training and accreditation of all our engineers and consultants and has the ability to support products from the following vendors:
|
Comms |
Servers |
Desktops & Laptops |
mmXcellence is committed to delivering the highest standards in maintenance support and providing our customers with unrivalled levels of service and support in order to minimise downtime and increase both user and overall operational efficiency.
To find out how we can assist you further with your Maintenance requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.