What is the Cisco® Smart-Care Service?
The Cisco® Smart Care service is a unique offering that provides customers with everything they need by managing all the ongoing remote monitoring, proactive network maintenance, and comprehensive technical support for their entire voice and data networks, as well as add-on services designed and delivered by mMXcellence — providing a single service offering.
mmXcellence will monitor your networks via web-based service dashboards at our Service desk. We can even provide you with a high-level view of a dashboard using our web portal. As a result, mmXcellence delivers a comprehensive network maintenance and support offering that includes:
> Remote monitoring and repair of qualified Cisco® devices and software applications
> Proactive assess and repair services to identify potential network issues
> Technical support for qualified Cisco® network foundation, voice, and security solutions through a single network-wide maintenance contract
> Proactive notifications to simplify the updating of Cisco® devices
> Assess and prepare services to simplify the addition of new technologies such as Cisco® Unified Communications and advanced security solutions
Cisco® Smart Care Service brings together the complementary strengths of Cisco® networking devices and services and mmXcellence's unrivalled levels of support.
Cisco® Smart Care Service main features:
> Cisco® TAC access
> Network Monitoring & Assessment
> Proactive Maintenance
> Reactive Support
> Security Assessment and repair
> Voice Assessment and repair
> Remote network monitoring of Cisco® devices
> Network-level coverage on a single contract
> 4hr and Next Business Day hardware replacement
> IOS updates and upgrades
- Software Application Support updates
- Cisco®.com and Smart Care Control Panel/Dashboard
> Proactive notifications to simplify the updating of Cisco® devices
> Assess and repair services to identify potential network issues
> Assess and prepare services to simplify the addition of new technologies and applications over time (Security & Voice)
Confidence in Comms-care
In partnering with other accredited Cisco® Collaborative Services Partners, mmXcellence ensures that all our customers have ‘peace of mind’ when it comes to purchasing the Cisco® Smart Care Service. Working with mmXcellence is a way to ensure that your networks are operational, secure and functioning 24/7. The Cisco® Smart Care Service gives you greater visibility into the performance of your network, and helps you greatly reduce the time and effort necessary to make sure that your network is running efficiently.
What business type is The Cisco® Smart Care Service designed for?
Cisco® Smart Care Service is a comprehensive network-wide service designed for small to medium sized organisations that require a combination of technical support with proactive monitoring, assessments, and remote repairs to help keep networks secure and running optimally 24/7.
Target Customer:
> Exclusive or predominant use of Cisco® networking devices
> Businesses with 10–600 network users and 5 to 105 network devices
> Network is critical to business
> Limited IT expertise; requires network-level coverage
The Cisco® Smart Care Service offers proactive verification that your network is secure, reliable, and functioning optimally so that you can improve your employee productivity and responsiveness, getting the most from your technology investments. The service combines network-wide technical support with ongoing network monitoring and proactive network assessments that increase your visibility into network health and security, reducing the time and effort required to make sure your network is running efficiently. The service combines the complementary strengths of Cisco® and mmXcellence to provide you with an unrivalled service experience.
Why should I invest in Cisco® Smart Care Service?
Cisco® Smart Care Service delivered by mMXcellence provides the following benefits:
> Provides peace of mind through increased network visibility and more information to efficiently manage and continually improve the network
> Improves the uptime, security, and performance of the network through ongoing monitoring and periodic assessments, allowing problems to be addressed before they affect the business
> Helps IT staff to operate more efficiently by reducing the time and effort required to keep the network running optimally
> Enhances employee productivity and responsiveness to customers through improved availability of essential business applications
> Optimises business profitability by helping Customers get the most from technology investments
> Simplifies contract management and maintenance requirements through a single service that covers all Cisco® devices
> Combines the expertise and service advantages of both Cisco® and Comms-care into a single offering
To find out how we can assist you further with your Cisco Infrastructure amd Smart Care Maintenance requirements please contact us today where one of our representatives will be on hand to deal with your enquiry in more detail.